RESEARCH REPORTS

A Matter of Time for Small Business Bankers

How can small business bankers become more productive? For many, the answer is to use their time more effectively. Time is a scarce resource that is often taken for granted. Bankers react to time, rather than planning their time. Days and weeks fly by in a flurry of activity, a barrage of emails and an onslaught of unanswered phone calls. Urgency takes the place of reflection. Speed takes the place of prudence. And through all this intensity of activity, time remains constant. It cannot be stretched or slowed down. Time cannot be banked, borrowed or bought. So where does all the time go? Since 1990, our consulting company has conducted time studies of knowledge workers. The data is gathered